Frequenly Asked Questions (FAQs)
1. Ordering & Payment
- How do I place an order?
You can place an order by adding your desired items to the cart and proceeding to checkout. Follow the steps to enter your details and complete the payement. - What payment methods do we accept?
We accept online banking and Touch 'n Go e-wallets. - How do I know if my order has been placed successfully?
After placing your order, a confirmation email will be sent to your registered email. You may also check your purchase status on our website under "My Orders". - Can I modify or cancel my order after placing it?
Orders cannot be modified or cancelled once placed. - Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All orders must be paid online before processing.
2. Shipping & Delivery
- How long does shipping take?
West Malaysia: 1-3 working days
East Malaysia: 5-10 working days
Singapore: 5-10 working days - Will my order be shipped altogether if it consists of ready stock and preorder items? Can it shipped separately?
If your order includes both ready stock and preorder items, it will be shipped once all items are available. You have the option to request separate shipments by contacting us via Instagram Direct Mesage with your order number. Note: If you choose separate shipments, an additional shipping fee will apply. - What are the shipping fees per parcel?
Shipping fees vary based on location. You can check the exact amount at checkout.
West Malaysia: RM8
East Malaysia: RM16
Singapore: RM50 - Do you offer free shipping?
Yes! We offer free shipping for orders above RM150 for West Malaysia or RM300 for East Malaysia. - Which courier services do you use?
We ship via J&T Express. - Do you ship internationally?
Yes! We offer international shipping to selected countries, including Singapore, Australia, China and Indonesia.
For orders to Singapore, simply select your country at checkout and proceed with payment.
For shipping to other countries, please contact our customer service via Instagram @alldaylucy__ or email us at alldaylucy.customercare@gmail.com to arrange shipment. - Will a tracking number be provided after my order is shipped?
Yes! Once your order has been shipped, a tracking number will be entered under "My Orders" on our website and sent to your registered email.
3. Returns & Exchanges
- What is your return/exchange policy?
All sales are final. We do not accept returns or exchanges once an order has been placed. Please ensure you check the product details, sizing, and colour before confirming your purchase. - What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact us within 3 days of receiving your order, as indicated in the tracking system. To expedite the review process, kindly provide the following details: order number, item name & details, defective of the area description, and clear pictures of the item showing the defect. We will review your request and assist accordingly. Note: Slight colour varations due to screen settings or lighthing, as well as minor measurement differences (1-3cm), are not classied as defects.
4. Product & Sizing
- How do I choose the right size?
Refer to our size chart available on each product page. If you are unsure, feel free to contact us for advice! - Are your clothes true to size?
Most of our items fit true to sizem but some designs may have a looser or tighter fit. Please check the product description for details. - Do you restock sold-out items?
Restocks depend on demand and availability. Follow us on Instagram or Facebook for updates. - Can I pre-order items that are out of stock?
Yes! Some items are available for pre-order. Check the product status at product page, or contact us for pre-order availability.
5. Contact & Customer Support
- How can I contact customer service?
Email: alldaylucy.customercare@gmail.com
Instagram: alldaylucy__ - What are your customer service operating hours?
We are available Monday - Friday 10AM-6PM (excluding public holidays). - Where is your store located?
We are an online-only store and do not have a physical location at the moment.