Dear valued customer, returns or exchanges are processed only with valid reasons. Your
purchase on our website implies agreement with the listed terms and conditions. Please review the policies carefully.
亲爱的顾客，请注意，退货或换货仅在具有有效理由的情况下处理。在我们的网站上购物即表示您同意所列出的条款和条件。请仔细阅读以下条规。
Return & Exchange Policies 退换货条规:
The colour of the product may slightly differ from the actual item due to colour filtering or lighting conditions. Please note that we are unable to accommodate exchanges or returns based on this variation.
产品的颜色可能因为色彩过滤或光线条件而略有差异。请注意，我们无法根据这种变化提供换货或退货服务。Kindly ensure that your selected type, size or colour is correct, as we are unable to modify your order once payment is completed. Please be aware that there may be a 1 to 3 cm variation in measurements due to the different quality of stretchable fabric. Note that we cannot process exchanges or returns based on this variation.
请确保您选择的种类，尺寸或颜色是正确的，因为一旦支付完成，我们将无法修改您的订单。请注意，由于不同弹性面料的质量，尺寸可能会有1到3厘米的变化。请注意，我们无法处理基于这种变化的换货或退货。Sale items, accessories and lingerie products are strictly non-returnable
特价商品、配饰和内衣产品严格禁止退货Exchange or return requests for reasons such as received items unmet expectations, dislike for the item, or colour variations will not be accepted.
由于收到的商品未达到期望、不喜欢商品或颜色差异等个人因素的换货或退货请求将不被接受。If customer receives clothing with defects, including damage, unremovable stains/black spots or other reasonable issues, customer need to contact customer service and provide complete evidence within 7 days of receiving the parcel. We will not be responsible for any claims after this period. 如顾客收到衣服存在瑕疵，包括破损、不可清洗的脏污/黑点、等合理原因，顾客需要在收到包裹的7天内向客服提出申请并提供完整图证，超过有效保佳日期我司一概不负责。
6. Size exchanges are allowed based on ready stock availability, and customers are responsible for covering both the return and exchange postage costs. Kindly be aware that exchanges cannot be facilitated once the desired ready stock is depleted. Preorder items are not eligible for size exchanges. To initiate a return, your merchandise must adhere to the following criteria:
尺码交换视现货库存情况而定，买家需支付退货和换货的邮费。请留意，一旦所需现货库存售罄，将无法进行尺码交换。预购单品无法做尺码更换。发起退货，您的商品必须符合以下标准:
a. Items must be returned in their original condition: unaltered, unworn, unwashed, and with intact tag (if any)
商品必须以原始状态退回：未改变、未穿戴、未洗涤，并带有完好的标签（如有）
b. Items with a dust bag must be returned with both the item and its bag in original condition
带有防尘袋的商品必须以原始状态连同袋子一起退回
c. All items must be returned within 7 working days from the date of receipt
所有商品必须在收到货物后的7个工作日内退回
d. Buyers assume full responsibility until the returned parcel reaches us
买家承担直至退回包裹到达我们手中的全部责任
e. Return or exchange requests will be processed within 7 working days upon receiving the returned items
在收到退回商品后，退货或换货请求将在7个工作日内处理
f. Returns are limited to one time per order.
退换货仅限每个订单一次。
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Return Procedure 退货流程:
To initiate a return or exchange, request the official Return & Exchange Form by emailing our customer service at alldaylucy.customercare@gmail.com , including an explanation of the return reason. Then, follow the provided procedure within 7 days of receiving your order to complete the return process.
发起退货或换货，请通过电子邮件向我们的客服 alldaylucy.customercare@gmail.com 请求官方退货和换货表格，并说明退货原因。之后，请在收到订单的7天内按照提供的流程完成退货。
Our customer care team will promptly respond within 3 business days, excluding weekends and public holidays. Please avoid duplicate submissions. Your patience is appreciated as we respond based on the order received.
我们的客服团队将在7个工作日内回复，不包括周末和公共假日。请避免重复提交，我们会根据订单接收的顺序回复，感谢您的耐心等待。
We reserve the right to reject any returned item if the item does not meet these conditions mentioned above.
我们保留拒绝任何未符合上述指定条件的退回商品的权利。